Business Development Center Success Strategies
Business Development Centers have always been a strange abnormality and a sticking point for me because they were created and sold to address a systemic…
Author: Jordan Smith
CRM Software – the key to success with Customer Relationship Management
To most people when they hear the acronym CRM in a business setting, the first thing that comes to mind is that it is a…
About the SPB blog
Welcome to my blog designed to provide you with strategies for how to excel as a selling and management professional. It has taken me over…
Warning! Millennials are not just our Customers, they’re also our Employees
Millennials are extremely tech savvy. They are a different breed that will significantly affect the customer experience, the speed of change, and your dealership’s bottom…
Management Training – Closing the Gap between Corporate Speak, Practical App & the Results You Actually Get!
Process improvement programs from TQM, to EDGE, to EXCEL, to CEE & more…all these acronyms represent the manufacturers’ commitment to proactively impact the customer experience…
The Need to Re-define the Dealership Training Model
When it comes to training and the development of dealership professionals, what continues to bear true is that the ambiguous expectations of the results that…
The Price Dealerships Pay for an Under-Developed Workforce
The knowledge that dealership professionals possess is inadequate to do the job for which they are hired. These individuals receive the bare minimum training necessary…
About Kurtis Smith
Hey there, my name is Kurtis Smith and I’m just an extremely passionate kindred spirit that loves helping others reach their full potential. Don’t get…